Legal
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “your”) and IntraWeb Technologies LLC (“IntraWeb,” “we,” “us,” or “our”) governing your access to and use of the intrawebtech.com website and any related services.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
IntraWeb Technologies provides operational consulting services, including:
Specific service terms, scope, deliverables, and pricing are defined in separate service agreements executed between IntraWeb and each client.
You may access and use our website for lawful purposes in accordance with these Terms. You agree not to:
All content on our website—including text, graphics, logos, images, and software—is the property of IntraWeb Technologies or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.
When you submit information through our contact form or other channels, you grant IntraWeb a non-exclusive, royalty-free license to use that information for the purpose of responding to your inquiry and providing our services.
You represent that any information you submit is accurate and that you have the right to share it with us.
Engagement of our consulting services requires execution of a separate service agreement that specifies:
These Terms apply in addition to any service agreement. In the event of a conflict, the service agreement governs for matters related to the specific engagement.
Our Agent Readiness Diagnostic is a fixed-scope, fixed-price engagement. The diagnostic fee is due in full upon execution of the service agreement. Diagnostic services are non-refundable once work has commenced.
Implementation retainer services are billed monthly in advance. The minimum engagement term is six months. Following the initial term, services continue month-to-month and may be terminated by either party with 30 days written notice.
Successful delivery of our services requires your cooperation and timely provision of:
Delays caused by failure to meet these responsibilities may affect project timelines and are not the responsibility of IntraWeb.
Fees for services are specified in your service agreement. Unless otherwise stated:
Overdue amounts accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services if payment is more than 30 days overdue.
Fees are exclusive of applicable taxes. You are responsible for any sales, use, or value-added taxes arising from your purchase of services, excluding taxes based on IntraWeb's income.
We treat all client information as confidential. We will not disclose your proprietary business information to third parties except as necessary to perform our services or as required by law.
Any methodologies, frameworks, templates, or tools we share with you remain our intellectual property and are provided for your internal use only. You agree not to share these materials with third parties without our written consent.
OUR WEBSITE AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTRAWEB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU TO INTRAWEB IN THE TWELVE MONTHS PRECEDING THE CLAIM.
These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify and hold harmless IntraWeb, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
You may stop using our website at any time. Termination of services is governed by your service agreement.
We may suspend or terminate your access to our website at any time, with or without cause, and with or without notice. We may terminate service agreements as specified in those agreements.
Upon termination, your right to use our website ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, limitation of liability, indemnification, and governing law.
These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.
Before initiating any formal dispute resolution, you agree to contact us at legal@intrawebtech.com to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.
Any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in New Jersey. The arbitrator's decision shall be final and binding.
You agree to resolve disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.
Nothing in this section prevents either party from seeking injunctive or other equitable relief in court to prevent imminent harm or enforce intellectual property rights.
These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and IntraWeb regarding the subject matter hereof.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Notices to IntraWeb must be sent to legal@intrawebtech.com. We may provide notices to you via the email address you provided or by posting on our website.
We may modify these Terms at any time by posting the updated terms on our website. Your continued use of our website or services after such changes constitutes acceptance of the modified Terms.
Material changes will be noted with an updated “Last updated” date at the top of this page.
For questions about these Terms of Service, please contact us:
IntraWeb Technologies LLC
Email: legal@intrawebtech.com
General inquiries: human@intrawebtech.com
Contact our legal team at legal@intrawebtech.com